Question 1

Q: Do you service all vehicle types or just hybrids and electric vehicles?

Accepted Answer

A: We service all vehicle types - hybrids, electric, petrol, diesel, and conventional vehicles. While we specialise in hybrid and EV technology, we're a one stop workshop for all makes and models including Toyota, Ford, Mazda, Hyundai, and European vehicles.

Question 2

Q: Can I drop in, or do I need to book an appointment?

Accepted Answer

We recommend booking an appointment to ensure prompt service. However, if it's urgent, give us a call at (08) 6248 6135, and we'll do our best to accommodate you the same day.

Question 3

Q: Why should I choose Hybrid Mechanical and Tyre over other workshops?

Accepted Answer

We're specialists in hybrid technology as well as service and repair EV vehicles with the ability to solve complex problems. We provide expert advice, competitive pricing, and professional fitting. Our reputation for reliability is backed by 5-star reviews from satisfied customers.

Question 4

Q: What are your payment methods?

Accepted Answer

A: We accept cash, EFTPOS, and all major credit cards. Payment is due on completion of work; however, for large jobs or parts orders we may ask for a deposit or payment in advance.

Question 5

Q: Do you provide written quotes?

Accepted Answer

A: Yes, we provide detailed written quotes for all major repairs.

Question 6

Q: What warranty do you offer on your work?

Accepted Answer

A: We offer comprehensive warranties on all our work and parts. Our battery sales include a receipt-free warranty, and all repairs come with our standard warranty coverage.

Question 7

Q: Will servicing my car with you void my manufacturer's warranty?

Accepted Answer

A: No, absolutely not. We're fully qualified to perform logbook servicing using manufacturer-approved parts and procedures, maintaining your new car warranty.

Question 8

Q: What happens if there's an issue after my car has been serviced?

Accepted Answer

If the problem is due to our workmanship or a part we provided, it's covered under our comprehensive labour and parts warranty. Your satisfaction and peace of mind are our top priorities.

Question 9

Q: Are hybrid and electric vehicles safe to work on?

Accepted Answer

A: Yes, when handled by certified technicians like ours. We use specialised safety equipment and follow strict procedures for high-voltage systems. Our team is trained in EV/hybrid safety protocols.

Question 10

Q: Can you diagnose complex hybrid/electric vehicle problems that other workshops can't?

Accepted Answer

A: Absolutely. We specialise in solving problems others can't handle. We have advanced diagnostic equipment and expertise in hybrid battery systems, inverters, and electric motor diagnostics.

Question 11

Q: How often should I service my hybrid or electric vehicle?

Accepted Answer

A: Service intervals vary by make and model. Generally, hybrids need servicing every 6-12 months, while EVs require less frequent servicing. We follow manufacturer schedules and can advise on your specific vehicle.

Question 12

Q: Do you offer hybrid battery reconditioning?

Accepted Answer

A: Yes, we provide professional hybrid battery pack reconditioning and cell balancing using advanced diagnostics to restore performance and extend battery life.

Question 13

Q: What are the costs of your services?

Accepted Answer

We offer competitive fixed pricing on many of our services. Additionally, we have monthly specials on various 12V car batteries. Contact us for the latest deals and pricing.

Question 14

Q: Do you offer any discounts or special deals?

Accepted Answer

A: Yes, we regularly run specials like our current August battery sale. Follow us on social media or call (08) 6248 6135 to learn about current promotions.

Question 15

Q: What's included in your diagnostic service?

Accepted Answer

A: We use professional-grade diagnostic equipment to identify engine and system faults. This includes comprehensive fault code analysis, system testing, and detailed reporting of findings.

Question 16

Q: Do you service European cars like Volkswagen, BMW, or Mercedes?

Accepted Answer

Yes, we have the expertise and diagnostic equipment to service European vehicles, including Volkswagen, BMW, and Mercedes. We also specialise in hybrid and popular Australian makes and EVs.

Question 17

Q: Do you do pre-purchase inspections?

Accepted Answer

A: Yes, we offer comprehensive pre-purchase inspections with detailed reporting, particularly valuable for hybrid and electric vehicles where we can assess battery health and system integrity.

Question 18

Q: What if my check engine light comes on?

Accepted Answer

A: Don't ignore it! Call us immediately on (08) 6248 6135. We can advise if it's safe to drive and perform professional diagnostics to identify the issue.

Question 19

Q: Where are you located and what are your hours?

Accepted Answer

A: We're at Unit 1/1731 Albany Highway, Kenwick WA 6107. Open Monday-Friday 8am-5pm, Saturday 8am-1pm, closed Sundays and public holidays.

Question 20

Q: Do you offer mobile services?

Accepted Answer

A: Currently, we operate from our fully equipped Kenwick workshop. For complex hybrid/EV diagnostics, our workshop environment provides the safest and most comprehensive service. We also have teamed up with a mobile mechanic, to offer our customer extra service at a time of urgent need.

Question 21

Q: How long will my car take to service/repair?

Accepted Answer

A: Service times vary depending on the work required and parts availability. We'll provide an estimated timeframe when you book and keep you informed of any changes.

HYBRID MECHANICAL AND TYRE

Frequently asked questions